Job Description

Job Details

Working Title: Live Chat Agent

Job Class: Office and Administrative Specialist, Intermediate

Agency: Public Safety Dept

• Job ID : 85433
• Location : St. Paul
• Telework Eligible : No
• Full/Part Time : Full-Time
• Regular/Temporary : Unlimited
• Who May Apply : Open to all qualified job seekers and DPS employees eligible to bid (permanent, classified employees in the same job and class). Eligible bidders should apply through self service and confirm their bid by emailing megan.lund@state.mn.us by 11:59 PM 4/15/2025.
• Date Posted : 04/09/2025
• Closing Date : 04/15/2025
• Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-AFSCME
• Division/Unit : DVS Administrative Services / DVS Op Support/DocumentServ2
• Work Shift/Work Hours : Day Shift / 8:00 AM - 4:30 PM
• Days of Work : Monday - Friday
• Travel Required : No
• Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually
• Classified Status : Classified
• Bargaining Unit/Union : 206 - Clerical/AFSCME
• Work Area : Town Square - 445 Minnesota St., St Paul
• FLSA Status : Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This position exists to retrieve, convert, and provide electronic images of requested documents for various DVS staff, law enforcement personnel, the courts, the Attorney General’s office, and others via instant messaging and inter-office mail. As time permits, this position is also responsible for prepping, scanning, indexing and verifying multiple types of MV and DL documents.

Qualifications

Minimum Qualifications

• Skill in customer service to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence
• Knowledge of communications sufficient to communicate effectively with internal and external customers via phone, email, and other written or electronic correspondence
• Knowledge of math sufficient to add, subtract, multiply and divide numbers
• Skill in data entry to read source documents and enter data in specific databases or tracking systems
• Knowledge of document and/or records management systems sufficient to store, categorize, and retrieve electronic files

Preferred Qualifications

• Experience working in the Windows environment sufficient to use Outlook, Excel & Word
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities

Physical Requirements

Requires occasionally moving and transporting 50 pound items and frequently moving and transporting objects such as heavy tools and heavy file boxes. This job may require positioning self to move to a significant degree across rough terrain or may involve maintaining a stationary position for extended periods.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, which includes the following components:

• Criminal history
• Reference check
• Fingerprint check (EDL)

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to

Contact

If you have questions about this position, contact Megan Lund at megan.lund@state.mn.us .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Megan Lund at megan.lund@state.mn.us.

About Public Safety Dept

The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2/200 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

For accommodations or questions about accessibility specifically relating to this job announcement, please email the Internal Affairs/Affirmative Action Division at marna.johnson@state.mn.us or 651-539-1875.

Job Tags

Remote job, Hourly pay, Holiday work, Permanent employment, Full time, Temporary work, Part time, Local area, Shift work, Day shift, Monday to Friday,

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