Scope of Position:
Responsible for preparing and serving beverages and food items promptly and courteously, ensuring a high standard of quality, consistency, and guest satisfaction.
Primary Responsibilities:
Warmly greet guests as they approach the lobby café, promote featured beverages and food items, and employ up-selling techniques to enhance guest experience and maximize revenue.
Prepare branded coffee drinks according to specific brand guidelines and guest preferences.
Create beverages requested by guests or servers following standard operating procedures, maintaining consistency and controlling costs through accurate measurements and ingredients.
Maintain a clean, organized, and well-stocked work area, setting up the bar and back bar in accordance with company procedures to ensure operational efficiency.
Monitor guest behavior and alcohol consumption to ensure responsible service; promptly notify management of any concerns regarding overconsumption or impaired guests.
Verify guest identification when alcohol is requested, complying with all applicable state and local regulations for the sale and service of alcoholic beverages.
Accurately manage inventory of liquor and branded coffee products, complete requisition forms, and store stock properly in accordance with company policies.
Secure and account for assigned cash bank, ensuring accurate documentation and balancing of register drawers.
Respond promptly and courteously to guest requests, and follow up to ensure satisfaction and resolution of any issues.
Maintain a professional appearance and demeanor at all times, in alignment with company dress and grooming standards.
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