Job Description
Are you passionate about helping others and making a difference in your community?
We're looking for Bilingual Client Service Representatives (CSRs) to join our Outreach team! In this role, you'll support individuals and families by helping them navigate Medicaid and public health programs. If you enjoy working in a fast-paced, client-focused environment and want to build a meaningful career, this could be the perfect opportunity for you!
Why Join Us?
Use your bilingual skills to connect diverse communities with essential services.
Collaborate with community organizations and public health offices to improve access to care.
Work in a supportive environment where your contributions make a real impact.
Interview Process:
Pre-screen
Online Assessment
Interview with Client
Start Your New Job!
Job Responsibilities:
Conduct outreach to educate clients about Medicaid and public health programs.
Assist clients with enrollment and disenrollment, ensuring accuracy and completeness.
Respond to enrollment service calls, provide information, and make necessary referrals.
Stay up to date on New York Medicaid CHOICE Project policies to guide clients effectively.
Perform data entry, quality reviews, and submit reports to maintain accurate records.
Build positive relationships with community stakeholders and program participants.
Process and review enrollment/disenrollment forms for accuracy.
Identify and escalate any concerns to supervisors as needed.
Perform other duties as assigned.
What We're Looking For:
Education & Experience:
High School Diploma or equivalent required; college degree preferred.
1-2 years of experience in customer service, outreach, or community engagement.
Skills & Qualifications:
Bilingual proficiency in one of the following:
Spanish
Russian
Mandarin/Cantonese
Haitian Creole
Bengali
Strong organizational, interpersonal, and communication skills.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Ability to multitask and work effectively in a fast-paced environment.
A team player who thrives both independently and collaboratively.
Schedule:
Full-time (40 hours per week)
Monday - Friday: 8:30 AM - 8:00 PM
Some Saturday work required
Planned time off is not permitted within the first 90 days.
Technical Requirements for Remote Work:
Must have a personal computer with:
Minimum internet speeds of 25 Mbps download (single user), 50 Mbps (shared), and 5 Mbps upload (10 Mbps preferred).
A wired internet connection (mobile hotspots are not allowed).
MAC laptops and Chromebooks are not supported.
USB wired headset with a microphone and noise suppression is required (Bluetooth headsets are not allowed).
Join our team and be part of a workplace that values your skills, passion, and dedication to community service. Apply today and take the first step toward a rewarding career!
Employment Type: Full-Time
Salary: $ 18.00 Per Hour
Job Tags
Hourly pay, Full time, Work at office, Remote work, Saturday, Monday to Friday,