Guest Service Manager Job at Harper Associates, Detroit, MI

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  • Harper Associates
  • Detroit, MI

Job Description

Join a premier full-service hotel dedicated to providing an exceptional guest experience through outstanding service, luxurious accommodations, and top-tier amenities. We take pride in creating a welcoming atmosphere for both leisure and business travelers.

Job Summary:

We are seeking an experienced and dynamic Guest Services Manager to oversee front desk operations, concierge services, and guest relations. This individual will lead a team to ensure all guests receive a seamless, personalized experience that reflects the hotel's high standards. The ideal candidate is a customer-focused professional with strong leadership, problem-solving, and hospitality skills.

Key Responsibilities:

  • Supervise and support front desk, concierge, and guest services staff to ensure top-tier guest satisfaction.
  • Manage daily operations, including check-ins, check-outs, reservations, and guest inquiries.
  • Develop and implement service standards, policies, and procedures to enhance the guest experience.
  • Handle guest complaints and special requests promptly and professionally.
  • Train and mentor team members to maintain high levels of performance and customer service.
  • Collaborate with housekeeping, food & beverage, and other departments to ensure seamless operations.
  • Monitor guest feedback and reviews to implement improvements in service quality.
  • Assist in budgeting, forecasting, and managing department expenses.
  • Maintain a positive and engaging work environment for all team members.

Qualifications & Requirements:

  • Bachelor’s degree in Hospitality Management or a related field preferred.
  • Minimum of 3-5 years of experience in hotel guest services or front office management.
  • Strong leadership and team management skills.
  • Excellent communication, problem-solving, and interpersonal abilities.
  • Proficiency in hotel property management software.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • A passion for hospitality and a commitment to delivering an outstanding guest experience.

Why Join Us?

  • Competitive salary and benefits package.
  • Career growth opportunities within a luxury full-service hotel.
  • A supportive and dynamic work environment.
  • Employee discounts, training programs, and other perks.

If you are a motivated hospitality professional with a dedication to guest satisfaction, we invite you to apply for this exciting opportunity!

Click apply or email kevin@harperjobs.com to get started.

Job Tags

Holiday work, Full time, Flexible hours, Afternoon shift,

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