Job Description

The Homewood Suites by Hilton Schenectady is currently seeking a dynamic, experienced, and motivated individual for the position of Hotel Front Desk. The position requires a high level of professionalism, excellent organization, communication skills, and detail orientation.

This position is responsible for efficiently checking a guest in or out of the hotel in a professional and competent manner. The associate must exceed guest expectations and resolve issues at all times.

Responsibilities and Duties

• Enthusiastically greet and welcome every guest upon arrival and throughout their stay.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
• Registers guests into the Hotel in a prompt and courteous manner
• Checks guests out, processing payments according to established procedures and policies; inquiring about the guest experience to assure the satisfaction of their stay.
• Promotes hotel services and facilities. Provides guests with information such as local attractions and directions.
• Follow up on guest requests. Handle and resolve guest problems or complaints using standards of service.
• Maintains a house bank and keeps an accurate report of daily receipts and deposits.
• Handle hotel emergency procedures and situations with maturity and professionalism
• Complete knowledge of all hotel rates and promotions
• Ensures that the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies.
• Properly compiles, completes, and distributes reports to all management and relevant staff.
• Reports any maintenance, security, or safety issues to the appropriate staff.
• Takes on additional duties as requested by management.
• Pay $16.50- $17/hr

Requirements

• General knowledge of front office operations at a hotel
• Computer experience.
• Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests.
• Must be able to work a flexible schedule including weekends and holidays.

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