Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Mitigate customer complaints as needed
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications:

• Must have graduated high school, received a GED or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred

About Company: The Doubletree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

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