Scope of Position: Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently. As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently. Key Responsibilities: Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems. Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products. Verify control system functionality through hands-on testing and analysis to ensure reliable operation. Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation. Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices. Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference. Perform other similar or related duties as required or requested Position Requirements Associate's degree or technical school certification in HVAC or a related field. Strong understanding of HVAC system operation, components, and real-world applications. Familiarity with industry-standard communication protocols such as BACnet, LonWorks, Modbus, and N2. Hands-on experience with control systems, including relay logic and analog signals (0-10V, 4-20mA). Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Comfortable working directly with customers to diagnose and resolve complex technical issues. Highly organized, self-motivated, and capable of analyzing technical problems with clear communication. Willing and able to travel domestically on an as-needed basis.
...pricing, bid solicitation, subcontractor scope coordination and final bid assembly. Assist in the efforts to Estimate Commercial Construction projects to successful bid completion. Coordinate efforts with Operations and other estimators to help deliver final products...
Job Title:Emergency Room NurseDepartment:Emergency RoomReports To:ER Nurse ManagerFLSA Status:Non-exemptRevision Date:12/14/2022 The Emergency Room Nurse provides direct and indirect patient care in...
A growing Des Moines Auto Dealership is seeking the position of AUTOMOTIVE SERVICE TECHNICIAN for our rapidly growing business. We... ...Responsibilities of Automotive Service Technician:* Diagnose mechanical problems using computerized diagnostic equipment* Perform work...
...Real Estate Director Yum Chill Restaurant Group, Finomus Group, Harmony Properties 5 - 10 years United States (USA) Job Description... ...dynamic team based in Warren, NJ, USA, where we lead in the development and operation of diverse ventures including Franchise...
...an innovative leader in the biotechnology field-is seeking an HR Specialist to join their Carlsbad headquarters. This role is perfect for... ...-evolving industry.Key Responsibilities:Recruitment and Onboarding:+ Collaborate with scientific and leadership teams to develop...