Job Description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a  Learning Management Systems Administrator  to support the Department of Veteran Affairs (VA).

I've never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Learning Management Systems Administrator at Terrestris do?

As the Learning Management Systems (LMS) Administrator, you will oversee and enhance the organization's training and development initiatives. Additionally, you will configure, maintain, and manage all aspects of the LMS, manage user accounts, permissions, and system updates and assist with troubleshooting technical issues.

What does a typical day look like for the Learning Management Systems Administrator?

You will be responsible for:

• LMS Operations and Maintenance :

· Manage day-to-day operations of the LMS, ensuring functionality, reliability, and accessibility for users.

• Configure system settings, permissions, roles, and hierarchies to meet organizational needs.
• Perform regular updates, patches, and upgrades to the LMS platform.
• Primary point of contact for LMS daily operations and end-user support..
• Maintains and monitors system performance.
• Partner with the team, instructors, and vendors to ensure optimal use of the LMS. 
• Identify process and quality improvements, providing feedback on usage, defects, and enhancements. 
• Monitor monthly releases for upcoming system changes and deployments. 

• User Management :
  • Create, update, and deactivate user accounts as necessary.
  • Monitor and troubleshoot user access issues, ensuring timely resolution.
  • Provide guidance and technical support to end-users, instructors, and course designers.
  • Generate and analyze user activity reports to identify engagement trends or system issues.
  • Create and manage user structures including the creation of user groups and learning cohorts.
  • Manages course enrollment including progress tracking.

• Troubleshooting :
  • Provide troubleshooting assistance for users regarding logging in to the LMS and accessing courses..
  • Troubleshoot and resolve issues relating to system functionality and software systems.
  • Serve as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
  • Work with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.

• Reporting and Analytics:
  • Develop and generate custom reports on user progress, course completion, and compliance.
  • Provide data insights to support organizational learning strategies.

• Documentation and Training:  
  • Develop and maintain standard operating procedures (SOPs) and user guides for the LMS.
  • Conduct training sessions for users, administrators, and course creators on LMS functionality.
  • Document system changes, configurations, and integrations for reference.

What qualifications do you look for?

You might be the systems administrator we're looking for if you have:·

• A Bachelor's degree in a relevant field such as instructional technology, computer science, or related discipline.
• A minimum of 3-years of technical experience demonstrating a strong understanding of the LMS.
• Proficiency in Adobe Learning Management Systems Administration.
• Technical skills including troubleshooting, and understanding of directory, file structures, and systems.
• Proficiency in information technology (IT) to include database management, system administration, and network infrastructure.
• The ability to troubleshoot and resolve technical issues.
• The ability to collaborate with others at all levels of the organization as well as vendors.
• Customer service skills and a responsive attitude.
• Strong oral and written communication skills; ability to communicate complex technical concepts in layman's terms. 

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

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