Project Manager Job at Miratech, Canada

RzlsUnlhNVlUazltdzV5MThQSjloSHJaR3c9PQ==
  • Miratech
  • Canada

Job Description



Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

Job Description



We are seeking a Project Manager to join a strategic initiative aimed at enhancing observability practices within our AWS Connect Contact Center as a Service (CCaaS) platform.The focus is on ensuring operational transparency and enabling proactive issue detection by coordinating cross-team efforts and maintaining visibility into project progress.

Responsibilities:

  • Facilitate observability discussion sessions with Developers, Architects, Platform, and Support teams.
  • Maintain and update trackers with timelines, deliverables, and progress status.
  • Provide periodic status updates and reports to leadership teams.
  • Create engaging presentations to showcase overall project progress and status for stakeholders.
  • Drive observability initiatives and related tasks to completion by coordinating with dependent teams.
  • Contribute to other internal project tracking and coordination activities as required.

Qualifications

  • 4+ years of IT project management experience in CCaaS (Contact Center as a Service) environments
  • 3+ years managing observability/monitoring projects.
  • Experience with documentation for IT/cloud-based projects.
  • Advanced proficiency in MS Office Suite (Word, Excel, Project, SharePoint).
  • Expertise in diagramming tools (Visio, Draw.io) for workflows and system architecture.
  • Proven ability to track project timelines, dependencies, and risks using PM tools.
  • Experience analyzing technical metrics (Splunk, CloudWatch) and creating executive reports.
  • Strong cross-functional collaboration with development, operations, and support teams.

Nice to have:

  • Experience in the CCaaS industry and familiarity with Amazon Connect ecosystems.
  • Knowledge with AWS contact center services (Amazon Connect, Lambda, ALB)
  • Agile/Scrum certification (PMP, SAFe, or similar)

We offer:

  • Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
  • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
  • Work From Anywhere Culture : make the most of the flexibility that comes with remote work. 
  • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
  • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. 
  • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
  • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

Job Tags

Full time, Internship, Remote work, Relocation,

Similar Jobs

White Cap

Rebar Estimator Job at White Cap

 ...Responsible for completing detailed and itemized material quantity estimates from owner or contractor furnished plan sets.**Major Tasks,...  ...'t wait to meet you.**Functional Area** Sales**Work Type** Remote**Recruiter** Lanaro, Gabriela**Req ID** WCJR-024784White Cap... 

Area Temps, Inc.

Class B CDL Driver Job at Area Temps, Inc.

07 - 176971 nw A delivery company is offering an immediate, full-time position for a Class B CDL Driver. You will drive a 26' Core Straight Truck with lift-gate and automatic transmission to make pick up and make deliveries out of their Twinsburg, Berea, and other Ohio... 

T3 Recruiters, LLC

Class 8 Heavy Truck Mechanic Job at T3 Recruiters, LLC

Currently hiring First Shift rotation for a Heavy Truck Technician for local dealership near Youngstown, OH area if you have experience working on trucks like Peterbilt, Freightliner, International, Kenworth, etc. Recommended to have some experience with troubleshooting... 

Culver's

Crew Member Job at Culver's

 ...Culvers of Clawson is looking for new True Blue Crew Members!~ JOB FAIR & OPEN INTERVIEWS On Site 4 Dates!~1331 West Maple Rd. Clawson, MI 48017~ January 24th & 25th - 11am till 7pm ~ January 31st & February 1st 11am till 7pm ~ We encourage you to apply online... 

Lilith Games(L)

Customer Operations Manager, Japan Job at Lilith Games(L)

1. Manage community content strategy and player communication, including interaction with players on social media platforms and active participation in discussions.2. Create game-related community content, package and deliver project-related information. If the R&D feedback...