Job Description

**Overview** **Pay:** $68K/YR The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management ( **Project Management & Client Relations:** + Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met. + Provide customer with information regarding additional services available at ABM. + Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback. + Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention. + Inform Project Manager of status of work; identify potential issues and recommend appropriate action. + Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager. + Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work). + Excellent customer service skills to ensure customer retention, enhance service delivery and sell services. + Report accidents and property damage in an accurate and timely manner. **Employee Relations and Supervision:** + Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs. + Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff. + Understand applicable union contracts and develop effective working relationship with local labor unions. + Enforce ABM and client policies and procedures through mentoring and coaching of field personnel. **Minimum Requirements:** + Bilingual (Spanish/English) a plus + 1-2 years of Supervisor experience + 1-2 years of customer service experience + Working knowledge of janitorial equipment + Working knowledge of OSHA required processes + Intermediate level of Microsoft programs + Valid State Driver's License for business travel + A passion for serving others and helping others to succeed. + Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s). + Excellent follow-up and an eye for detail. + Anticipates problems and proactively implements preventative action plans. + Flexibility to respond to urgent client requests on evenings and weekends when necessary. + Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications. + Excellent verbal and written business communication skills. + Excellent relational skills and experience dealing with union environment. + Understanding of the service industry practices, process and trends. REQNUMBER: 117938

Job Tags

Hourly pay, Contract work, Local area, Weekend work, Afternoon shift,

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