Job Description

Trustees of St. Patrick’s Cathedral

Gate of Heaven, Hawthorne

Cemetery Service Representative

December 2024

This position is located at Gate of Heaven Cemetery at 10 W. Stevens Avenue, Hawthorne, NY 10532.

Purpose:
Assist the Manager of Cemetery Services and Administration and collaborate with other cemetery service representatives and field supervisors in servicing families, visitors, and outside service providers such as Funeral Directors, Monument Dealers. Provide administrative support to the Manager.

Responsibilities:

• Assist families with pre-planning, and sales of cemetery space for purchase.
• Assist families and their representatives, funeral directors, with burial arrangements.
• Assist families with burial space sales including plots, graves, crypts, and niches.
• Provide information and assistance to families, visitors, and service providers such as Funeral Directors, Monument Leaders, Landscaping Companies.
• Using the cemetery’s computerized information system, conduct various administrative duties in the cemetery office including but not limited to the following:
• Prepare accurate and legible burial orders from funeral directors and families.
• Forward burial work orders to cemetery Field Supervisors
• Inspect and clear burial documents.
• Prepare certificate of interment rights (deeds) and affidavits.
• Receive and record cash payments for sales and service; prepare cash receipts.
• Conduct genealogical research.
• Research deed information for burial and correspondence inquiries.
• Process monument applications
• Answer and redirect telephone inquiries
• Prepare outgoing mail and periodic bulk mailings.
• Prepare letters, memorandums, receipts, deed contracts, and various reports.
• Utilize various office equipment including photocopier, scanner, fax machines, calculators, computers, and label making machines.
• Records, process, review, and assist families with the Annual Care Program. This includes billing, payments, changes, data entry, conversions to Perpetual Care, and reporting.

Standard:
Interaction with families, visitors, funeral directors, service providers, and other cemetery associate are to be conducted in a professional manner and consistent with the mission and values of the Catholic Church and the Trustees of St. Patrick’s Cathedral.

Education, Experience, and Personal Characteristics

• High school diploma or higher
• Previous work experience in an office environment
• Proficient in Microsoft Office applicants
• Excellent written and spoken communication skills.
• Detail oriented
• Friendly, respectful of others
• Problem solver
• Team oriented.
• Takes initiative
• Empathetic and sympathetic

Job Type: Full-time

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday-Friday

Work setting:

• In-person
• Office

Compensation range for this position is: $25.00 – $30.00 per hour.

This position is considered non-exempt and eligible for overtime.

Interested candidates should send a cover letter and resume to:

Anthony.LoBello@archny.org

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